Strategy

User-Centered Design (UCD)

The design is based upon an explicit understanding of users, tasks and environments. Users are involved throughout design and development. The design is driven and refined by user-centered evaluation. The process is iterative.

Resources

User-Centered Design

Wikipedia

Introduction to User-Centered Design

Usability First

User centred design

UserFocus

Government Digital Service Design Principles

GOV.UK

Notes on User Centered Design Process (UCD)

W3C

Looking Beyond User-Centered Design

A List Apart

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